FREQUENTLY ASKED QUESTIONS

At Keenan Salon, we utilize an hourly pricing model, meaning you pay for the time spent with your stylist rather than for individual services. This approach allows us to address all your hair needs within the booked time frame, offering both flexibility and efficiency. We schedule appointments in half-hour increments and, at the 15-minute mark, we round up to the next half-hour to ensure adequate time for quality service. This transparent structure ensures you know exactly what you’re paying for upfront, eliminating surprises and allowing you to maximize your salon experience without worrying about additional costs for each service.

At Keenan Salon, we believe in tipping our hats to exceptional service, not tipping with cash! We're gratuity-free because we want you to leave with fabulous hair and a lighter wallet, not stress about calculating tips. Plus, who needs the awkward "do I tip or not?" moment? Just sit back, relax, and enjoy the tip-top service without the tip!

Absolutely! While Keenan Salon is completely gratuity-free, if you feel like giving your stylist an extra thumbs-up for their fantastic work, you can always express your appreciation by referrals or even a positive review online. It's all about spreading good vibes and ending tip culture!

You can change or cancel your hair appointment up to 24 hours in advance without any extra fees. Cancelations and no-shows within this window may incur charges up to 100% of the appointment time. Rescheduling within 24 hours may result in a 50% charge. And a no show may result in a 100% charge. Fees are charged to the card on file, and no-shows are considered 15 minutes after the scheduled time.

At Keenan Salon, your satisfaction is our top priority. While we do not offer refunds on services rendered, we are committed to ensuring you love your hair. If you have any concerns with your cut or color, please contact us within 7 days of your appointment. We will gladly schedule an adjustment with your original stylist at no additional cost. Our goal is for every client to leave our salon feeling confident and delighted with their look.

Absolutely! We've got a fantastic free parking lot in Atlanta, a real gem in the city! So, park worry-free and step into Keenan Salon for a fabulous hair experience!

Unfortunately no we are not. We have one set of stairs that require entrance to the salon. 

We take all major credit cards, apple pay, cashapp and venmo. We also offer PayLater for services $50 and over. We are cashless!

Absolutely! We've got you covered on the beverage front. Enjoy complimentary drinks like sodas, mimosas, wine and more during your visit.